How to Evaluate Managed Services Performance in NYC

How to Evaluate Managed Services Performance in NYC

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Okay, so you're in NYC, right? And you've got some managed services helping keep things running. That's great!

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    But how do you know they're actually, like, doing a good job? It ain't just about hoping for the best, ya know? You gotta actually evaluate their performance. And let's be honest, that can feel…complicated.


    First off, forget trying to boil the ocean. Focus on what actually matters to your business.

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    What problems were you hoping to solve when you hired them in the first place?

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    Was it to reduce downtime? Improve security? Free up your internal IT team to, you know, innovate instead of just putting out fires all day?


    Those goals are your starting point. Then, you gotta figure out how to measure them.

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    This is where things get a little less…touchy-feely and a little more data-y.


    Think about things like uptime percentages. Are your systems actually up when they're supposed to be?

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      What's the average resolution time for tickets? Are they actually solving the problems quickly, or just, like, acknowledging them and then letting them fester? How many security incidents have you had? Are those numbers going down, or, uh oh, going up?


      Don't just rely on the reports the managed services provider gives you, either. They're gonna spin it to look good, obvs.

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      Do your own digging sometimes. Talk to your employees. Are they happy with the service? Are they still having the same problems they had before you hired the MSP?


      And heres a biggie: communication. Is the MSP responsive? Do they actually listen to your concerns? Or do they just try to sell you more stuff you don't need? A good managed services provider in NYC should feel like a partner, not just a vendor. They should be proactive, not just reactive.


      Regular meetings are crucial. Not just, “everything's fine, pay us.”

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      Actual, meaningful conversations about performance, challenges, and future plans.


      Finally, don't be afraid to renegotiate the contract if things aren't working out.

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      Remember, you're paying them. You have the power! If they're not meeting your needs, tell them. Give them a chance to improve.

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      But if they don't, well, there are plenty of other managed services providers in this city. You deserve one that actually delivers. Good luck, you got this! Remember KPIs, regular communication and dont be afraid to ask the tough questions.



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