How to Evaluate Managed Services Contracts in New York

Okay, so youre thinkin about gettin some managed services in New York, huh? Smart move! But before you just jump in and sign on the dotted line, you gotta, like, really look at that contract. It aint just some formality, ya know? Its what keeps you, and your business, protected.

Think of it this way: that contract is your roadmap, and if its got holes or wrong turns, youre gonna end up lost in the woods. And in New York, those woods can be expensive!

First things first, read the darn thing. I know, its boring. But seriously, dont just skim it. Read every single word.

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Especially the fine print.

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Thats where they hide all the sneaky stuff.

Next, what exactly are they promising to do?

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Is it crystal clear? Or is it all vague and, like, "well try our best" kinda language? You want specifics. "Well respond to critical system failures within 30 minutes, guaranteed." Thats good. "Well try to get back to you as soon as possible." Thats... not so good.

Then theres the money part. How are they billing you? Is it a flat rate? Per user?

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Per device?

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What happens if you go over your agreed-upon limits?

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And are there any hidden fees? You dont want to get socked with a surprise bill at the end of the month. Nobody likes that.

Dont forget about service level agreements, or SLAs.

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These are basically guarantees of how good their service will be.

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Whats their uptime guarantee?

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Whats their response time? And what happens if they dont meet those guarantees? Do you get a discount? Can you break the contract? These are important questions!

And speaking of breaking the contract, whats the deal with termination?

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How much notice do you have to give? Are there any penalties for leaving early? You want to make sure youre not locked in forever if things arent working out.

Oh, and another thing: security.

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In this day and age, security is HUGE. What security measures are they taking to protect your data? Are they compliant with all the relevant regulations? You dont want to be the next headline about a data breach. Trust me on this one.

Finally, dont be afraid to ask questions. Lots of them. If something doesnt make sense, ask them to explain it. If youre not comfortable with something, negotiate. Remember, this is your business, and you have the right to get the best possible deal.

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And maybe get a lawyer to look it over too.

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Just sayin.

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Its better to be safe than sorry, right? Especially in New York.

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How to Get Started with Managed Services in NYC: A Step-by-Step Guide