What is the Difference Between MSP and IT Support?

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Okay, so youre wondering what the difference is between an MSP and just, like, regular IT support, right? Its a good question cause honestly, the lines can get a little blurry sometimes!

Think of it this way: your standard IT support is often reactive.

What is the Difference Between MSP and IT Support? - managed services new york city

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Something breaks, you call them, they fix it. Like, your printer starts spitting out gibberish, you yell for help, and someone comes and fiddles with the toner and whatnot. Theyre basically firefighters, putting out digital blazes when they happen.

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They might even handle installing software or setting up new computers on occasion. Its usually a break-fix kind of deal.

Now, an MSP – that's a Managed Service Provider – theyre more proactive.

What is the Difference Between MSP and IT Support? - managed services new york city

Instead of waiting for the fire, theyre trying to prevent it in the first place. Theyre managing your entire IT infrastructure, often for a fixed monthly fee. This means theyre monitoring your systems, patching software, keeping your security up-to-date, and generally making sure everything runs smoothly. Theyre like the building manager who makes sure the plumbing doesnt explode and the lights stay on!

So, a big part of the difference is the business model.

What is the Difference Between MSP and IT Support? - managed services new york city

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IT support is often hourly or project-based, while MSPs are subscription-based. This incentive structure really changes things. The MSP is actually incentivized to keep things running smoothly, because if your stuff breaks all the time, theyre losing money fixing it!

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IT support, well, they get paid to fix things, so... you see the difference?

Another thing is scope. IT support might only handle certain aspects of your IT, whereas an MSP is typically responsible for a much broader range of services. They manage your servers, network, security, and even sometimes cloud solutions.

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They might offer help desk support for your employees, too. Its a more comprehensive, holistic approach.

Basically, if you just need someone to call when things go wrong, regular IT support might be enough. But if you want someone to actively manage your IT and prevent problems before they happen, an MSP is probably the better choice! managed service new york It can seriously save you headaches – and money! Whats not to love!?

What is the Benefit of Managed Services?