What is included in a typical MSP agreement in New York?

Okay, so youre wondering what kinda stuff goes into a Managed Service Provider (MSP) agreement around these parts, specifically New York, huh?

What is included in a typical MSP agreement in New York? - check

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Well, lemme tell ya, it aint just a handshake deal anymore.

What is included in a typical MSP agreement in New York? - managed service new york

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Gotta get it all down on paper, you know?

First off, its gotta clearly, like super clearly, define the services. Were talking exactly what the MSP is gonna do.

What is included in a typical MSP agreement in New York? - managed service new york

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Is it just help desk support? Network monitoring? Security stuff? Backup and disaster recovery? You cant be vague; otherwise, arguments are gonna pop up, and nobody wants that. If they say theyll monitor your network, the agreement should spell out what kind of monitoring that entails.

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Think response times, alerts, and frequency of checks.

Then theres gotta be something about service level agreements (SLAs). This is crucial. What happens if something goes wrong? How quickly will they respond? Whats the uptime guarantee? If your system goes down, and they dont fix it quickly, you might want some compensation, right?

What is included in a typical MSP agreement in New York? - managed services new york city

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The SLA should define that. Dont accept some wishy-washy "best effort" clause! You want actual commitments!

Pricing is, of course, another biggie. How much are you paying? Is it a flat monthly fee?

What is included in a typical MSP agreement in New York? - check

Per-user? Per-device? Whats not included? Overages?

What is included in a typical MSP agreement in New York? - check

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Its gotta be crystal clear. And what about price increases? How often can they raise their rates, and how much notice do you get? You dont want a surprise bill outta nowhere!

Liability is another area that needs attention. What happens if the MSP screws up and causes you to lose data or experience downtime? Are they liable? And if so, how much? Theres usually some form of limitation of liability clause, but you should scrutinize it.

Termination clauses are important, too. How can you get out of the agreement if youre not happy?

What is included in a typical MSP agreement in New York? - managed service new york

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What if they wanna end the agreement? What are the notice periods? There cant be unreasonable penalties for ending the agreement early.

And hey, dont forget about data security and compliance. With all the regulations nowadays (especially in industries like healthcare or finance), the agreement needs to address how the MSP will protect your data and ensure youre compliant with relevant laws. This includes outlining their security protocols, breach notification procedures, and data handling practices. You wouldnt want your data getting compromised, would you?

Intellectual property rights should also be discussed. Who owns the data? Who owns the software? Its not always straightforward.

Finally, dispute resolution. If you and the MSP have a disagreement, how will you resolve it? Arbitration? Mediation? Lawsuits? Its good to have a plan in place before a problem arises.

So, yeah, thats the gist of it. Its a lot, I know, but its better to be thorough than to end up with a bunch of headaches later on. Make sure you actually read the entire agreement, and maybe even have a lawyer look it over, just to be safe. Good luck with it, alright? Yikes, I almost forgot! Make sure that the agreement stipulates that the MSP is an independent contractor and not an employee of your company. This is important for legal and tax reasons.

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Phew!

What is the cost of MSP services in New York City?