How to Negotiate a Managed Services Contract in New York

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Okay, so youre staring down a managed services contract in the Big Apple, huh?

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New York! Its a jungle out there, even when it comes to paperwork. Dont sweat it, though. Negotiating a managed services agreement doesnt have to feel like arguing with a taxi driver whos "forgotten" how to use the meter.

First things first, figure out what you really need. Like, really, really need. Dont just assume the managed service provider (MSP) knows best. Theyre gonna try to sell you the whole shebang, all the bells and whistles, and probably a few things you dont even understand. Take the time to assess your current IT situation.

How to Negotiate a Managed Services Contract in New York - managed it security services provider

Whats working? Whats a disaster waiting to happen?

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managed it security services provider What keeps you up at night? check Understanding this, like truly, is the golden key to getting the right service and not getting ripped off.

Then, shop around! Dont just grab the first MSP who calls you. Get quotes from several different providers. This gives you leverage.

How to Negotiate a Managed Services Contract in New York - managed services new york city

You can say, "Hey, this other company is offering me X for this price. Can you match it?" Its amazing how much prices can suddenly wiggle around when theres competition. And dont be afraid to ask the tough questions.

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Like, seriously grill them. Whats their uptime guarantee? What happens if they screw up? Whos gonna be actually working on my stuff, or is it all outsourced to somewhere Ive never heard of?

Now, the contract itself. Read it! I know, its boring. But you absolutely, positively have to read every single word. Pay special attention to the Service Level Agreements (SLAs). These are the promises the MSP is making to you about how well theyll perform. Make sure they are crystal clear. What happens if they dont meet the SLA? managed service new york Are there penalties? What are the escalation procedures? managed services new york city Dont let them get away with vague language like "best efforts." Thats code for "well do whatever we feel like."

And speaking of language, dont be afraid to push back on anything you dont like. Everything is negotiable! The initial contract is just a starting point. If you dont like a clause, cross it out! managed it security services provider Write in your own version! Get a lawyer to look it over, especially if its a big deal! Its worth the money to avoid a huge headache down the road.

Finally, remember that a good managed services contract is a partnership. Its not about squeezing every last penny out of the MSP. managed service new york Its about finding a provider who you can trust to keep your systems running smoothly so you can focus on running your business. If you treat them fairly, theyre more likely to treat you fairly in return. Okay? Good luck!

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