Evaluating MSP Service Level Agreements (SLAs) in NYC

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Okay, so youre thinking about getting a Managed Service Provider, an MSP, in New York City, huh?

Evaluating MSP Service Level Agreements (SLAs) in NYC - managed it security services provider

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Smart move. But hold on a sec, before you sign on the dotted line, you really gotta look at their Service Level Agreements. managed service new york Those SLAs, theyre like, the key to knowing what youre actually paying for.


Think of it this way. NYC is a beast! Everything moves fast, and if your systems go down, even for a little bit, youre losing money. check Like, real money. So the SLA is your safety net.

Evaluating MSP Service Level Agreements (SLAs) in NYC - managed services new york city

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It tells you how quickly the MSP promises to fix things if they break, what kind of uptime you can expect, and what happens if they dont meet those promises.


Now, not all SLAs are created equal. Some are super vague, promising "reasonable efforts" or something equally useless. You want specifics!

Evaluating MSP Service Level Agreements (SLAs) in NYC - managed services new york city

    You want to know, if your server crashes at 3 AM on a Saturday, how long itll take them to respond. You want to know what "response" even means. Does it mean they just acknowledge the problem, or does it mean theyre actively working on fixing it?


    And dont just look at response times. Look at resolution times too.

    Evaluating MSP Service Level Agreements (SLAs) in NYC - managed it security services provider

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    A fast response is great, but if it takes them three days to actually fix the issue, whats the point? Also, pay attention to penalties. managed services new york city What happens if they consistently fail to meet their SLA commitments? Are you getting a discount? Are you able to break the contract? This is important stuff, people!


    Another thing, is the SLA realistic? An MSP promising 100% uptime is probably lying, or theyre charging you an arm and a leg for it. Aim for something realistic, like 99.9% or 99.99%, and make sure the penalties for not meeting that uptime are significant enough to keep them motivated.


    Finally, read the fine print.

    Evaluating MSP Service Level Agreements (SLAs) in NYC - managed services new york city

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    Seriously. All of it. Especially the parts about exclusions. What situations are not covered by the SLA? Natural disasters? Cyberattacks?

    Evaluating MSP Service Level Agreements (SLAs) in NYC - managed it security services provider

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    Employee negligence? Knowing this upfront can save you a lot of headaches later!

    Evaluating MSP Service Level Agreements (SLAs) in NYC - managed it security services provider

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    managed it security services provider Choosing an MSP is a big deal, and understanding their SLA is like, the most important part. Dont skim it! Do your homework!


    Good luck finding the right MSP for your business!

    Evaluating MSP Service Level Agreements (SLAs) in NYC