How to Train City Staff on Utilizing Managed Services

Okay, so, training city staff on managed services...

How to Train City Staff on Utilizing Managed Services - managed it security services provider

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its not exactly rocket science, but it can feel like herding cats sometimes, right?

How to Train City Staff on Utilizing Managed Services - managed services new york city

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(Especially when Brenda in accounting is still using Windows XP. No offense, Brenda).

First off, ya gotta understand where theyre coming from. A lot of city employees, theyre used to doing things a certain way. "If it aint broke," and all that jazz. So, introducing managed services, its like saying, "Hey, remember that thing you always did? Well, someone else is doing it now." managed service new york That can feel threatening!

So, the key is communication. Like, really good communication. managed it security services provider Explain what managed services are. In plain English!

How to Train City Staff on Utilizing Managed Services - check

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No jargon! No "synergy" or "paradigm shifts."

How to Train City Staff on Utilizing Managed Services - managed it security services provider

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Just, "Were hiring a company to take care of [specific task], so you dont have to."

Then, you gotta explain why. Why are we doing this? managed service new york Is it to save money? Is it to improve efficiency? Is it because the old system was held together with duct tape and prayers? check managed service new york Be honest! managed services new york city People appreciate honesty, even if they dont like the answer. (Maybe especially if they dont like the answer)!

Training itself should be hands-on, whenever possible. managed it security services provider Dont just lecture em. Let them play with the new system, ask questions, and break things (within reason, obviously). Small group sessions are usually better than big ones. managed service new york Gives everyone a chance to speak up.

And remember, not everyone learns at the same pace. managed it security services provider Some folks will pick it up right away (bless their hearts), others will need more time and support. check Be patient! check Offer ongoing training and resources. Create a FAQ document. Have a designated point person they can contact with questions.

Lastly, get feedback! Ask your staff whats working and whats not. What could be improved? What are their biggest concerns? Their input is valuable! After all, theyre the ones who are actually using the system day-to-day. Ignoring them is a recipe for disaster.

Implementing managed services is a process, not an event. managed it security services provider It takes time, effort, and a whole lot of patience. But with the right approach, you can get your city staff on board and reap the benefits of streamlined operations, reduced costs, and happier employees!