Okay, so youre thinking about hiring an IT managed service provider (MSP) in New York, huh? Smart move! Outsourcing your IT can be a game-changer, but jumping in without doing your homework? Well, thats a recipe for disaster! Checking references isnt just a formality; it's absolutely crucial. managed service new york It's your chance to peek behind the marketing veneer and see what the actual client experience is like.
So, how do you effectively check those MSP references here in the Empire State? First things first, get the reference list! Dont just assume the MSP will offer it up readily. Ask! managed it security services provider Any reputable provider should be willing to provide a list of current or recent clients (with their permission, naturally). If theyre hesitant, thats a major red flag.
Once you have the list, dont just blindly call everyone. Prioritize! managed it security services provider Look for clients that resemble your own business in size, industry, and IT needs. This ensures their experience is relevant to yours. managed services new york city Prepare a list of thoughtful questions before you dial. Dont just ask, "Were they good?". Dig deeper!
Here are some question ideas to get you started:
- Service Quality: How responsive are they to your requests (especially urgent ones)? check check Do they proactively address potential problems, or are they mostly reactive? Are their service level agreements (SLAs) actually met?
- Technical Expertise: Are they knowledgeable about the specific technologies your business relies on? managed service new york Do their solutions seem current and effective? managed services new york city Have they helped the client innovate or improve their IT infrastructure?
- Communication: How clear and frequent is their communication? managed it security services provider Do they explain technical issues in a way that non-technical people can understand? Are they transparent about costs and potential problems?
- Problem Resolution: When problems arise (and they will!), how quickly and effectively do they resolve them? managed it security services provider Do they take ownership of issues and see them through to completion?
- Overall Satisfaction: Would you recommend them to other businesses? managed services new york city Are there any aspects of their service that youre not completely happy with? Whats the single biggest benefit youve experienced since hiring them?
Listen carefully to what the references say – and also to what they dont say. Pay attention to their tone and enthusiasm (or lack thereof). If someone seems hesitant or gives vague answers, thats worth exploring further. Dont be afraid to ask follow-up questions to clarify anything thats unclear.
And hey, dont just rely on the MSPs provided references! Do your own digging! Check online reviews on sites like Yelp, Google, or industry-specific review platforms (if available). managed services new york city managed service new york A little independent research can often uncover valuable insights.
Finally, remember that references are just one piece of the puzzle. They should be considered in conjunction with other factors, such as the MSPs experience, certifications, and pricing. But, yknow, neglecting this vital step could lead to a really bad IT relationship. check Good luck!