What is Break-Fix IT Support?

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What is Break-Fix IT Support?

Imagine your computer suddenly refusing to cooperate. What is Help Desk Support? . Maybe its displaying the dreaded blue screen of death, or perhaps your internet connection has vanished into thin air. Frustrating, right? Thats where break-fix IT support comes in. Its basically the "firefighter" of the IT world.

Break-fix IT support (sometimes called "on-demand" or "ad hoc" support) is exactly what it sounds like: you wait until something breaks, and then you call someone to fix it. Think of it like calling a plumber when your sink is overflowing, or a mechanic when your car wont start.

What is Break-Fix IT Support?

What is Break-Fix IT Support? - managed it security services provider

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You dont have a regular contract or a pre-arranged agreement; you simply pay for the service when you need it.

The typical scenario goes something like this: a problem arises (the "break"), you contact an IT professional or company, they diagnose the issue, and then they fix it (the "fix").

What is Break-Fix IT Support?

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You get charged for their time and any parts they used.

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Its a reactive approach to IT management, meaning youre responding to problems after theyve already occurred.

While break-fix can seem appealing because you only pay when you need help, there are potential downsides. Firstly, you might experience downtime while you wait for the technician to arrive and resolve the issue. This can be especially problematic for businesses where every minute of downtime translates to lost revenue. Secondly, because theres no preventative maintenance, youre more likely to experience unexpected problems in the first place.

What is Break-Fix IT Support?

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Finally, the cost can be unpredictable, as you never know when the next "break" will happen or how much it will cost to fix it!

So, break-fix IT support is a reactive, on-demand service that can be a good option for individuals or small businesses with very basic IT needs and the ability to tolerate occasional disruptions.

What is Break-Fix IT Support? - managed services new york city

However, for businesses that rely heavily on technology, a more proactive approach like managed IT services (where you pay a regular fee for ongoing support and maintenance) is often a better and more cost-effective choice in the long run.

What is Break-Fix IT Support?

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It really depends on your specific needs and risk tolerance!

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