How to Evaluate NYC MSP Contracts and SLAs

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How to Evaluate NYC MSP Contracts and SLAs

So, youre thinking about hiring a Managed Service Provider (MSP) in the Big Apple? Smart move! But wading through those contracts and Service Level Agreements (SLAs) can feel like navigating rush hour on the FDR. Dont worry, it doesnt have to be a nightmare. Lets break down how to actually understand and evaluate those documents, so you get the right MSP for your business.


First, ditch the assumption that all SLAs are created equal. Theyre not! managed services new york city A good SLA should be crystal clear about what services the MSP is providing, how theyll provide them, and, crucially, what happens if they dont deliver.

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Look for specifics. Instead of a vague "well provide support," you want to see things like "We guarantee 99.9% uptime for your critical servers," or "Well respond to critical support tickets within 15 minutes." The more detail, the better.


Next, pay attention to the metrics. How is "uptime" defined? managed it security services provider What constitutes a "critical" issue? What are the escalation procedures if things go wrong?

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These are key questions to ask.

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check If the SLA is fuzzy on these details, push for clarification before you sign anything. You want objective, measurable standards, not subjective interpretations.


Dont just focus on the "up" side, either. What are the penalties if the MSP fails to meet its commitments?

How to Evaluate NYC MSP Contracts and SLAs - managed services new york city

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Are there service credits? Can you terminate the contract if performance is consistently poor?

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A contract without teeth is like a car without brakes – dangerous!


Beyond the SLA, scrutinize the contract itself. Whats the term length? What are the termination conditions? Whats the scope of services? Are there any hidden fees or costs? Its easy to get caught up in the technical jargon of the SLA, but dont neglect the legal and financial aspects of the contract.


Consider the MSPs reputation. Do they have a proven track record of delivering on their promises? Talk to their other clients, especially those in similar industries to yours. managed service new york A glowing sales pitch is one thing, but real-world experience is invaluable.


Finally, dont be afraid to negotiate. These contracts are rarely set in stone. If youre not comfortable with certain terms, push back. A reputable MSP will be willing to work with you to create an agreement that meets your specific needs. managed it security services provider Remember, youre not just buying a service, youre building a partnership. check Make sure its a partnership built on trust and clear expectations!


Evaluating NYC MSP contracts and SLAs takes time and effort, but its an investment that will pay off in the long run. By understanding the key elements of these documents and doing your due diligence, you can find the right MSP to help your business thrive. managed services new york city Good luck!

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