What is break-fix IT support?

What is break-fix IT support?

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Okay, lets talk about break-fix IT support. What exactly is it? Well, imagine your computer suddenly decides to go on strike. It just refuses to turn on, or maybe its displaying the dreaded blue screen of death (weve all been there, right?).

What is break-fix IT support? - check

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Or, perhaps your printer is jamming more than a teenager avoids chores. Thats where break-fix IT support comes in.


Basically, break-fix is exactly what it sounds like: your IT equipment breaks, and someone fixes it. Its an "on-demand" service.

What is break-fix IT support? - managed services new york city

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You dont pay for ongoing maintenance or proactive monitoring.

What is break-fix IT support? - managed service new york

    You only pay when something goes wrong. Think of it like calling a plumber only when your pipes burst – youre not paying them a monthly fee to check for leaks, youre just paying them to mop up the mess after the flood.


    Its a reactive approach (meaning you react to a problem, instead of preventing it).

    What is break-fix IT support? - managed service new york

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    Youre essentially waiting for something to break before you take any action.

    What is break-fix IT support?

    What is break-fix IT support?

    What is break-fix IT support? - managed it security services provider

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      A small business might choose break-fix because it seems cheaper upfront.

      What is break-fix IT support? - managed it security services provider

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      Youre not committing to a regular expense.

      What is break-fix IT support? - managed it security services provider

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      However, that apparent cost saving can be deceptive.


      The downside of break-fix is that it can be unpredictable and, ultimately, more expensive in the long run. Think about it: downtime can be costly.

      What is break-fix IT support?

      What is break-fix IT support? - managed it security services provider

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        If your computer is down, you cant work. If your server crashes, your entire business might grind to a halt.

        What is break-fix IT support? - check

          And while youre waiting for the IT technician to arrive (and then diagnose and fix the problem), youre losing money (in the form of lost productivity and potential missed opportunities). Plus, theres the added stress of scrambling to find a reliable technician at the last minute.


          Furthermore, break-fix doesnt address the underlying causes of IT problems. Its like putting a band-aid on a broken leg (it might cover the wound, but it doesnt fix the fracture).

          What is break-fix IT support?

          What is break-fix IT support? - managed services new york city

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          So, you might find yourself constantly dealing with recurring issues, which means more downtime and more repair bills.


          In contrast to managed IT services (where you pay a regular fee for proactive monitoring and maintenance), break-fix is a gamble.

          What is break-fix IT support? - managed services new york city

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          Its a bet that your IT systems will behave themselves and that you wont experience any major disruptions.

          What is break-fix IT support? - check

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          Sometimes you win that bet, and sometimes you lose (and the losses can be significant). So, while it might seem like a budget-friendly option initially, its important to carefully weigh the potential risks and costs before deciding if break-fix IT support is the right choice for you (and your business).



          What is break-fix IT support?

          What is break-fix IT support? - managed services new york city

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          What is included in IT support services?