What is MSP Tiering?

Okay, so, whats MSP tiering?

What is MSP Tiering? managed service new york - managed it security services provider

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Its not that complicated, really. Think of it like this: youve got your local mechanic, right? He can do oil changes and fix a flat tire. Then youve got a fancy dealership mechanic who can rebuild engines and diagnose crazy electrical problems. MSP tiering is kinda the same idea, but (obviously) for managed service providers.

Basically, its a way for an MSP to structure their service offerings, usually based on complexity, the level of support provided, and, of course, the price. Its not a one-size-fits-all thing, yknow? managed it security services provider A small business that just needs basic security and backup might be on the "tier 1" plan (the simplest, cheapest one!). While a larger, more complex enterprise with tons of servers and demanding uptime requirements might need "tier 3" or even "tier 4" service. Whoa!

They arent just pulling these tiers out of thin air, either. Each tier typically has a defined set of services and service level agreements (SLAs). managed services new york city managed services new york city The SLAs are important!

What is MSP Tiering? - managed service new york

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They spell out what kind of response times and availability you can expect. So, if youre on tier 1, you might get support during business hours only, and it might take a couple of hours (uh oh!) to get a response. managed it security services provider managed service new york But if youre on tier 3, you might get 24/7 support with guaranteed response times of, like, 15 minutes.

It doesnt always mean the higher tiers are better, per se. It just means theyre more comprehensive and tailored to more demanding needs.

What is MSP Tiering?

What is MSP Tiering? - managed services new york city

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A small business could be perfectly happy (and financially smart) with a lower tier that meets its needs just fine.

The MSP benefits too! It allows them to standardize their offerings, streamline their support processes, and target different market segments effectively.

What is MSP Tiering? - managed service new york

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It aint perfect, though! Sometimes it can feel a bit rigid, and its crucial for MSPs to be flexible enough to accommodate unique client situations. But hey, overall, its a pretty sensible way to organize things, dont you think?