How to Evaluate Managed IT Contracts in NYC

Okay, so youre thinkin bout gettin Managed IT services in the Big Apple, huh? How to Find the Best Managed IT Solutions for Your NYC Business . Smart move! But, like, figuring out if that contract theyre throwin at ya is actually good? Thats a whole other ballgame. managed service new york Dont just sign on the dotted line cause they got a fancy office downtown. You gotta really dig in.

First things first, what are they actually promising? managed it security services provider I mean, read that scope of work section like its the back of a cereal box, but way more important. managed it security services provider Are they just gonna keep the lights on kinda sorta, or are they proactively lookin for problems before your whole system crashes during, say, a crucial sales presentation (talk about embarrassing!). managed services new york city Look for specifics. "Well monitor your servers" isnt good enough. "Well monitor your servers 24/7 and respond to critical alerts within 15 minutes" Now thats talkin.

And speaking of talkin, communication is key. How often do they plan on, like, actually talkin to you?

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Are you gonna get a monthly report thats just a bunch of jargon you dont understand? Or will they explain things in plain English (or whatever language you prefer, obviously)? check A good provider should be your partner, not just some techie hiding in a back room. Make sure they actually listen to your needs.

Then theres the whole money thing. Obvious, right? But its not always as simple as a "per user" fee. Whats included in that fee? Are there extra charges for after-hours support? What about onboarding?

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Backup and disaster recovery? (BIG ONE, thats gotta be in there). Make sure you understand exactly what youre paying for, and what youre not.

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And dont be afraid to negotiate! Everythings negotiable, especially in NYC.

Dont forget about service level agreements (SLAs). These are basically guarantees. managed services new york city Like, "We promise your email will be up 99.9% of the time." Sounds good, right?

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But what happens if they dont meet that guarantee? Is there a penalty?

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A discount? managed service new york Or are you just stuck with a broken email system and a shrug? SLAs are your protection, so make sure theyre strong.

Also, think about security.

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In this day and age, its not optional. Is the contract detailing what they are doing for your security? Are they providing firewalls, anti-virus, and monitoring? Are they doing vulnerability scans and patching systems?

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How are they helping you maintain compliance with any regulations?

Finally, talk to other businesses that use them! Ask for references and actually call them. managed services new york city Dont just rely on the testimonials on their website. (Those are always glowing, arent they?). Find out what the real experience is like.

Evaluatin a Managed IT contract can be a headache, I know. But spend the time, do the research, and ask the right questions. Itll save you a lot of money (and a lot of stress) in the long run. Trust me, you (and your computers) will thank you for it. Good luck!