How to Evaluate an IT Support Contract in NYC

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Okay, so youre staring down an IT support contract in the Big Apple, huh?

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(Thats NYC, for those not in the know!) Its not exactly a walk in Central Park; youve gotta be sharp.

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Evaluating it isnt just about the price tag; its about getting real value and avoiding future headaches.

First off, dont just skim the service level agreement (SLA).

How to Evaluate an IT Support Contract in NYC - managed service new york

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Dig into it!

How to Evaluate an IT Support Contract in NYC - managed it security services provider

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What response times are promised?

How to Evaluate an IT Support Contract in NYC - managed service new york

(And are those promises realistic, considering NYC traffic and the sheer volume of businesses?) What happens if they dont meet them?

How to Evaluate an IT Support Contract in NYC - managed it security services provider

Penalties or just a shrug? Dont let vague language slide.

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Were talking about your businesss lifeline here!

Next, consider the scope of support. Is it comprehensive – covering everything from your network to your individual workstations?

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Or are there hidden exclusions?

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(Believe me, you dont want to find out your critical database server isnt covered after it crashes.) Ask about proactive maintenance, too. Are they just fixing problems, or are they actively preventing them?

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The latter is way more valuable in the long run.

Then theres the team itself. Who are these people?

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What are their qualifications?

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Are they just fresh grads, or do they have years of experience dealing with the specific challenges of NYC businesses?

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(Think cramped offices, aging infrastructure, and the occasional pigeon interfering with rooftop antennas!) Ask about their expertise in your industry.

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A law firms needs are drastically different from a graphic design studios.

Dont neglect the cancellation clause.

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What does it take to get out of the contract if things arent working out?

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Is it a simple 30-day notice, or are you locked in for years with hefty penalties?

How to Evaluate an IT Support Contract in NYC - managed it security services provider

You wanna retain flexibility, just in case.

And, finally, dont rely solely on the vendors sales pitch. Talk to their existing clients.

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(Get references!) Find out what their actual experience has been like. Are they happy with the service?

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Do they feel like theyre getting their moneys worth?

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What are the pain points?

Honestly, evaluating an IT support contract isnt rocket science, but it does require due diligence.

How to Evaluate an IT Support Contract in NYC - managed service new york

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Do your homework, ask the tough questions, and dont be afraid to negotiate. Your business will thank you for it!

How to Evaluate an IT Support Contract in NYC