What is the typical SLA for Microsoft Managed Services in New York?

Okay, so ya wanna know bout Microsoft Managed Services SLAs in NYC, huh?

What is the typical SLA for Microsoft Managed Services in New York? - managed services new york city

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Well, it aint exactly a one-size-fits-all kinda deal, ya know? managed service new york (Theres no simple answer!)

See, a "typical" SLA, thats a tricky thing. managed it security services provider Its not like Microsoft just slaps a sticker on everything that says "99.9% uptime, guaranteed!" Nah, its way more nuanced than that. managed service new york It depends – like, really depends – on the specific services youre talking bout, the package youve negotiated, and frankly, how much youre payin!

For example, if youre just usin basic Azure Active Directory for user management, your SLA will probably be different than if you're runnin a mission-critical e-commerce site on Azure VMs with all the bells and whistles (load balancers, geo-redundancy, the whole nine yards).

And then theres the stuff covered within the SLA. managed it security services provider Are we talking about network availability? Compute uptime? Response times for support tickets? Recovery time objectives (RTOs) after a disaster? All this is negotiable, and it all affects the bottom line, and therefore, the SLA.

It shouldnt be ignored, that many companies in New York work with Microsoft partners (like managed service providers, or MSPs) for this stuff. Theyre often the ones actually delivering the managed services, even if Microsoft is the underlying platform.

What is the typical SLA for Microsoft Managed Services in New York? - managed it security services provider

Their SLAs, while built on Microsofts, might have their own specific clauses, penalties, and response times.

So, what can you expect? Oh geez, its gonna vary! But generally, youre looking at uptime guarantees somewhere between 99.5% and 99.99%. But remember, those percentages hide a multitude of sins!

What is the typical SLA for Microsoft Managed Services in New York? - managed service new york

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(Like, what happens if they dont meet the SLA? Credits? Refunds? Free massages? managed service new york Probably not the massages.)

Dont go thinkin this is all set in stone either! Negotiation is key. managed it security services provider Work with your Microsoft rep (or your MSP) to understand exactly what youre getting, whats covered, and what happens if things go south.

What is the typical SLA for Microsoft Managed Services in New York? managed services new york city - check

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Read the fine print, people! Before youre stuck with an SLA thats about as useful as a screen door on a submarine!

Lastly, it isnt just about the numbers. Its about the relationship. How responsive are they?

What is the typical SLA for Microsoft Managed Services in New York? - managed it security services provider

How proactive are they? Do they understand your business needs?

What is the typical SLA for Microsoft Managed Services in New York? - managed service new york

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Those things, while not always quantifiable in an SLA, are just as important as the uptime percentage. Good luck with that!

What is the typical SLA for Microsoft Managed Services in New York? - check

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What is the level of support provided by Microsoft Managed Services in NYC?