How to Negotiate IT Support Contracts in NYC

Okay, so youre looking to, like, nail down an IT support contract in the Big Apple, huh?

How to Negotiate IT Support Contracts in NYC - managed it security services provider

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(NYC – gotta specify, right?).

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Its a jungle out there, Im tellin ya. How to Find 24/7 IT Support in New York . So many companies, all promising the moon, but you gotta be smart about it.

First off, dont just jump at the first shiny thing that walks in the door. Do your homework, seriously.

How to Negotiate IT Support Contracts in NYC - managed service new york

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Get quotes from, like, three or four different IT support providers. And dont just look at the bottom line, ya know? Dig into what they actually offer. check Like, is it 24/7 support? (Because if your server crashes at 3 AM, you dont wanna be waiting til 9 AM for help, nobody has time for that). Whats their response time guarantee?

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Are they proactive, or just reactive? Proactive is way better, trust me. Theyll fix stuff before it even breaks.

Then, read the fine print. (The really, really boring stuff). Whats included in the base price? Whats extra? Are they charging you an arm and a leg for every little thing? And what about escalations? Who do you call when the first-level tech cant fix your problem? You dont wanna get stuck in phone tree hell, believe me.

And negotiate! managed services new york city Dont be afraid to haggle a little bit. They expect it. Maybe they can throw in some extra training for your staff, or a discount on hardware upgrades. Or maybe you can negotiate a lower price if you commit to a longer contract. Everything is negotiable, almost everything.

One thing thats often overlooked is the Service Level Agreement (SLA). Make sure its crystal clear. What are their obligations? What happens if they dont meet those obligations? Are there penalties? managed services new york city (There should be! This is important!) Get it in writing and make sure it protects you.

Also, seriously, talk to their references. Dont just take their word for it. Call up some of their other clients and ask them about their experience. Did they deliver on their promises? check Were they responsive and helpful? Did they nickel and dime them for everything?

Finally, dont sign anything until youre absolutely sure you understand it.

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If youre not a lawyer (and lets face it, most of us arent) consider having a lawyer look it over. Its a small investment that could save you a lot of headaches down the road. Finding the right IT support in NYC, its no walk in the park, but with a little bit of smarts and some good negotiating, you can get a contract that works for you.

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Good luck with that, youll need it!