What is tier 2 tech support?

Okay, so, like, what is tier 2 tech support anyway?

What is tier 2 tech support? What is IT support? . - managed service new york

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Well, imagine youre having a problem with your computer. You call the help desk, right? managed service new york Thats usually tier 1. managed it security services provider They ask you basic stuff, "Is it plugged in?", "Have you tried turning it off and on again?" (You know, the usual).

But what happens when that doesnt work? Thats where tier 2 comes in!

What is tier 2 tech support? - managed it security services provider

managed services new york city Theyre, like, the next level up.

What is tier 2 tech support? - managed it security services provider

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Think of them as the reinforcements! (Or, maybe not, depending on how long youve been on hold, ha!).

Tier 2 support folks typically know more about the specific software or hardware youre having trouble with. They have more training, uh, and experience. They might be able to dig deeper into the problem, look at error logs, run diagnostics, and even try things like, fiddling with settings you didnt even know existed!

Basically, theyre the people who handle problems that are too complex for the first-line support staff.

What is tier 2 tech support?

What is tier 2 tech support? - managed service new york

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- managed services new york city

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They might even escalate it to tier 3 if they cant fix it, but thats a whole other story. managed services new york city check So, yeah, tier 2: the more, uh, capable problem solvers!