How to Evaluate Managed IT Provider SLAs in New York

Okay, so youre thinking bout hiring a managed IT provider in New York, huh? How to Reduce IT Costs with a New York Managed Provider . Smart move. But hold on a sec, before you sign anything, ya gotta understand those SLAs. Seriously, dont just glance at em! Figuring out how to evaluate em isnt rocket science, but it is crucial to avoid future headaches.

First things first, what even is an SLA? Its basically a contract, a promise. Your provider is sayin, "Hey, we guarantee this level of service."

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But "service" can mean practically anything. Thats where the evaluation comes in.

Dont assume everythings covered. Read the fine print. Whats their uptime guarantee? Is it 99%, 99.9%, or even higher?

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A lower percentage might seem small, but it adds up to a lot of downtime over a year. And downtime aint good for business, right?

Now, what happens when something does go wrong?

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Whats their response time? How quickly will they acknowledge the issue? How soon will they get to fixin it? These arent always the same thing, ya know! A quick response time is nice, but if the resolution time is forever, well, thats pretty useless, aint it?

Dont forget about penalties! What happens if they dont meet their promises? Do you get a refund? A credit?

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Nothing at all?! Make sure theres some teeth in that SLA. check Without consequences, its just a piece of paper.

Also, consider whats not covered. I mean, are they responsible for everything IT related, or are there exceptions? Natural disasters? Third-party software issues? Its important to know whats on you and whats on them.

Moreover, how will you even know if theyre meeting the SLA? Do they provide reports? Regular updates? Or are you just supposed to trust them blindly? You definitely dont want to be in the dark about their performance.

Finally, dont be afraid to negotiate!

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SLAs arent written in stone. If something doesnt sit right with you, speak up! Maybe you can get a better response time, more comprehensive coverage, or stronger penalties. It never hurts to ask, does it? Gosh, I hope not!

So, yeah, evaluating managed IT provider SLAs in New York aint something to skip. Take your time, do your homework, and make sure youre getting the service youre paying for. managed services new york city Your business will thank ya!