What is Problem Management?

Okay, so whats problem management, huh? It aint exactly rocket science, but its pretty darn important for keeping things running smoothly, especially in the IT world.

What is Problem Management? - managed it security services provider

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Think of it like this: stuff goes wrong.

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It just does.

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Systems crash, software bugs out, users get frustrated, you know, the usual chaos.

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Problem management is about tackling those underlying issues.

Its not just about fixing the immediate symptoms (thats incident management, which is a whole other kettle of fish).

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Were talking about digging deep; finding the root cause of why that pesky error keeps popping up.

What is Problem Management? - managed it security services provider

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Why is the database constantly overloaded?

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Why does the network slow to a crawl every Tuesday afternoon? Those are the questions problem management tries to answer.

And it aint a passive thing, either.

What is Problem Management? - managed it security services provider

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Its not just waiting for problems to happen.

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A big part of it is about being proactive.

What is Problem Management?

What is Problem Management? - managed service new york

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Looking at trends, identifying potential weaknesses, and trying to prevent incidents before they even occur. Wouldnt that be nice, eh?

So, basically, problem management isnt solely about firefighting.

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Its about understanding why the fires keep starting in the first place, and then figuring out how to stop em permanently. Its a long game, requiring analysis, collaboration, and a whole lotta patience.

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It doesnt immediately resolve a users issue, but it does prevent future problems from effecting users.

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Its about making things better, more stable, and less prone to, well, blowing up.

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