How to Evaluate the Performance of Your IT Managed Services in NYC

How to Evaluate the Performance of Your IT Managed Services in NYC

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So, you've got yourself some IT managed services in the Big Apple, right? That's awesome!

How to Evaluate the Performance of Your IT Managed Services in NYC - managed services new york city

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But how do ya know if they're actually, like, good? Just paying the bills ain't enough, you gotta evaluate their performance, see if they're pullin' their weight.


First off, and this is super important, talk to your team!

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Are they happy? Are they finding that things are running smoother? If your folks are still pulling all-nighters fixing the same old problems, somethin's seriously wrong. Employee satisfaction can be a HUGE indicator of whether your IT is actually, you know, working.


Then, get all analytical an' stuff. Look at those metrics! Downtime is a biggie. How often are systems crashing? How quickly are they getting fixed? Response times to your requests are critical too. Are you waiting days for them to answer a simple question? That's a red flag waving like crazy. Also, security, gotta look at security. Are they keeping up with the latest threats?

How to Evaluate the Performance of Your IT Managed Services in NYC - managed it security services provider

    What about data backups, are they doin' that regularly?


    Don't be afraid to get all up in their business, ask for reports, and challenge them on the results. Its your money, after all! Are they proactively suggesting improvements, or are they just waiting for something to break? A good managed services provider should be bringing you ideas on how to improve your IT infrastructure and save you money.


    Finally, and this is maybe the most human part, trust your gut! If somethin' feels off, it probably is. Maybe they're not communicating well, or maybe you just don't trust 'em. Whatever it is, don't ignore it! It could be a sign of bigger problems to come. Evaluating your IT managed services isn't just about the numbers, it's about the whole experience. It's about peace of mind knowing your IT is in good hands!

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