Okay, so youre thinking about getting managed network services in the Big Apple, huh? And youre wondering how to make sure youre actually getting what youre paying for? Well, thats where those pesky SLAs (Service Level Agreements) come in. Its not just about blindly trusting promises, is it?
Evaluating managed network service SLAs in NYC isnt a walk in Central Park, but its something you absolutely gotta do right. First, understand what they arent: guarantees of perfection. managed service new york managed it security services provider Theyre agreements outlining what the provider will deliver, and what happens if they dont. managed it security services provider (Think of them as safety nets, not crystal balls.)
Now, how do you evaluate em?
Firstly, dig into the definitions. check "Uptime" sounds simple, but hows it measured? check Are planned outages included? managed service new york What constitutes "downtime"? (Believe me, the devils in those details!) Make sure it isnt vague.
Secondly, look at the metrics they are tracking. Response time to tickets? Resolution time? Network latency? Packet loss? These are the vital signs of your network, and you need to know if the providers keeping a close eye. Dont forget to ask how often theyll report on these metrics.
Thirdly, and this is crucial, understand the penalties for not meeting the SLA. What happens when the provider drops the ball? Are there service credits? managed services new york city Can you terminate the contract? If the penalties are weak, the SLAs basically toothless.
Fourthly, consider your business needs. A fancy SLA with 99.999% uptime is useless if it doesnt cover the specific applications your business depends on! check Evaluate the SLA in light of what you need to keep your operations humming.
Fifthly, Dont skip the fine print! managed it security services provider Check for any exclusions or limitations. (There always are some, arent there?) Are there force majeure clauses? What are the escalation procedures if things go south?
Sixthly, (and this is a biggie), make sure you have the tools to independently verify their performance. managed service new york You cant just rely on their reports! managed it security services provider Do you have network monitoring tools in place? Can you run your own tests?
Finally, remember this: negotiation is key! managed services new york city These SLAs arent set in stone. Dont be afraid to push back and ask for better terms. After all, youre the customer!
So, there you have it. managed services new york city managed service new york Evaluating managed network service SLAs in NYC...its not rocket science, but it does require some careful thought and attention to detail. check Good luck!