Self-service portals in IT support have become increasingly popular in recent years, with many companies seeing great success in their implementation.
One example of a successful implementation of a self-service portal is at Company X, where they saw a significant decrease in the number of support tickets being filed after the portal was introduced. (In fact,) the number of tickets decreased by 30% in the first month alone, saving the company both time and money.
Another example is at Company Y, where the self-service portal was designed to be user-friendly and intuitive. (As a result,) employees were able to quickly and easily find the information they needed, leading to a decrease in the amount of time spent on support calls.
Overall, these case studies show that self-service portals can be a valuable tool in IT support, helping to streamline processes and improve efficiency. Companies looking to implement a self-service portal should take note of these success stories and consider how they can tailor their own portal to meet the needs of their employees.
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